By: Lenise Taylor, RN, MN, AOCNS®, BMTCN™
Have you ever had a conversation with a peer or someone in another discipline where you’ve walked away scratching your head, wondering what went wrong? Despite the amount of information you provided, it felt that you had not gotten your point across or not gotten the response you expected?
This is not unique to nursing–provider discussions but can also occur when discussing patients with physical therapy or nutrition as well. In training for our roles, each discipline is trained to communicate differently. Physicians are trained to be succinct and to the point. Nurses are trained to be descriptive. When information is not shared in a way that the recipient is accustomed to receiving, frustration and a lack of understanding can ensue. This can lead to risks in patient safety and a breakdown in working relationships.
Join us at the ONS 42nd Congress in Denver to discuss methods of communication used by other healthcare disciplines. Plan to attend What Language Are You Speaking? Communicating with Non-Nursing Providers on Friday morning and listen to Colleen O’Leary MSN, RN, AOCNS® describe these methods, then give helpful points as to how you can incorporate your nursing methods of communication into these other methods. By the end of this session, you will have a better understanding of your own communication style and have some new tools to help with effective communication.
In preparation for this conversation, if you are interested in determining your own communication style, you can take a short test here.